Frequently asked questions.

Botique is a platform that turns your Messenger, Instagram, and WhatsApp DMs into a 24/7 storefront. An AI assistant answers customer messages, checks inventory, takes orders through a native form, and routes payments to your Stripe account.

Small businesses that already receive customer enquiries through Messenger, Instagram, or WhatsApp — florists, party rental businesses, boutique retailers, food businesses, and any social seller who is losing time to manual DM back-and-forth.

Under ten minutes. Sign up, connect your Facebook Page, Instagram account, or WhatsApp number with one click, connect Stripe with one click, and upload your products. Your assistant is live the moment the channel finishes linking.

No. Botique gives you a hosted storefront at yourname.botique.nz, plus you can connect your own custom domain. Customers who prefer to browse can shop without needing a separate website.

Facebook Messenger, Instagram DMs, and WhatsApp. Connect one or all three — the AI assistant works the same across every channel, and orders from every channel land in the same dashboard.

When a customer messages you on Messenger, Instagram, or WhatsApp, Botique's AI reads the message, looks up your live inventory, and replies in natural language. If the customer wants to buy, the assistant sends a native order form (a Messenger/Instagram WebView, or a WhatsApp link) pre-filled with their selection. You keep full access to each inbox — the bot only replies when nobody else does.

Yes. You can toggle the bot on or off per channel from your dashboard at any time. When off, the bot stops replying and the inbox behaves normally.

The bot replies in a friendly, on-brand tone using your business details. Meta requires automated accounts to be honest about being automated when asked directly, and Botique follows that rule across every channel.

The bot gracefully hands off — it tells the customer a human will follow up, and the message lands in your inbox so you can reply personally.

Connect your own Stripe account through Botique's Connect flow in the dashboard. Funds settle directly into your Stripe account — Botique never holds your money.

Yes. You can configure your bank account details in settings, and customers who choose bank transfer will receive automatic instructions by email.

Botique does not take a cut of your sales. Stripe's standard processing fees apply to card payments (paid directly to Stripe).

All new accounts start on a 14-day free trial with full access to every feature — including done-for-you setup and a 1-on-1 onboarding call. No credit card required. When the trial ends, it’s $10/week to keep your store live.

Right now we keep it simple — one plan with everything included. No tiers, no feature gates. As we grow, we’ll add options.

Yes. Cancel from the billing page and your subscription runs until the end of the current period. Plus, we offer a 30-day money-back guarantee — if Botique isn’t working for you, we’ll refund every dollar.

Yes. Items can be marked as rental (with rental and return dates) or sale. Stock availability is checked per date range so the bot never offers an item that's already booked.

Every order — from Messenger, Instagram, WhatsApp, or your storefront — lands in your dashboard under Orders. You can view, update status, add notes, and export to CSV.

Yes. Every order gets an order number and a lookup page customers can access with just their email — no account required.

Yes. Add your domain in settings, point DNS to Botique, and we handle HTTPS automatically.

Yes, white-label branding is included — no "Powered by Botique" anywhere customer-facing.